Refund policy
UMAANI Returns & Refund Policy
48-Hour Return Window
We offer a 48-hour return policy, which means you must contact us within 48 hours of receiving your order to request a return.
To be eligible:
- Items must be unworn, unused, with tags, and in the original packaging
- A receipt or proof of purchase is required
To begin a return, email us at umaanico.info@gmail.com.
If your return is approved, we’ll send you a return shipping label and instructions.
Items sent back without prior approval will not be accepted.
Earrings – non-returnable
For hygiene reasons, earrings cannot be returned or exchanged, unless they arrive damaged.
If damaged, please contact us within the 48-hour window with clear photos of the item and packaging.
Damages & Issues
If your order is defective, damaged, or incorrect, please contact us within 48 hours of receiving it at umaanico.info@gmail.com.
We’ll assess the issue and provide a suitable resolution, such as a refund or replacement.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g. food, flowers, plants)
- Personal care items (e.g. beauty products)
- Hazardous materials (e.g. flammable liquids or gases)
- Custom or personalized items
- Sale items or gift cards
If you’re unsure about an item’s eligibility, please contact us before purchasing.
Exchanges
If you’d like to exchange an item, please request a return within 48 hours.
Once the return is accepted, you can place a new order for your preferred item.
Refunds
Once we receive and inspect your return, you’ll be notified of the outcome.
If approved, a refund will be processed to your original payment method within 10 business days.
Your bank or credit card provider may take additional time to post the refund.
If it’s been over 15 business days since your return was approved and you haven’t received your refund, please contact us at umaanico.info@gmail.com.